Policies
Shipping
Where we ship, how long it takes, what it costs, and who handles duties.
Where we ship
We ship to all 50 United States, including Alaska and Hawaii. We also ship to Canada, the United Kingdom, the European Union, Australia and New Zealand on request — message us before ordering from outside the United States so we can quote the correct rate.
How long it takes
- Dispatch: within 48 hours of confirming your order, Monday to Saturday.
- Delivery to the United States: 7 to 12 business days with full tracking.
- Canada and Europe: typically 8 to 14 business days.
These windows are what we actually achieve rather than a best case. During peak periods such as late November and December, add three to five business days.
What it costs
| Order value | United States | Canada & Europe |
|---|---|---|
| Under $500 | $25 flat | $40 flat |
| $500 to $999 | Free | $25 flat |
| $1,000 and above | Free, insured | Free, insured |
Rates are confirmed on WhatsApp before you pay, because a boot shipment and a sweater shipment do not cost the same to move.
Tracking
You receive a tracking number by WhatsApp and email on the day of dispatch. Tracking sometimes takes 24 to 48 hours to show its first scan, which is normal.
If tracking has not updated for seven consecutive days, message us and we will open a trace with the carrier the same day.
Duties and taxes
For orders shipped to the United States, customs duties and import taxes are included in the price we quote. There is nothing further to pay on delivery.
For orders outside the United States, import duties and local taxes are the responsibility of the recipient. We declare the true value of every shipment and cannot mark an order as a gift or understate its value.
Packaging
Pieces ship in a cotton dust bag inside a recycled cardboard box. Shoes include shoe trees. We do not ship in branded outer packaging, and we do not include marketing material.
Address changes
Tell us within 12 hours of ordering and we can usually change the address before dispatch. Once a parcel is in transit, redirection depends on the carrier and may carry a fee.
Lost or damaged parcels
If a parcel arrives damaged, photograph the packaging before opening it further and message us the same day. If a parcel is lost in transit, we file the carrier claim ourselves and either replace the piece or refund you in full. You do not have to chase the carrier.