Frequently asked questions
Ordering
How do I order?
Add the pieces you are considering to the bag, then tap “Send bag on WhatsApp”. The message arrives with every piece, the size you picked and the price already listed.
We reply with availability, the full landed price and the delivery window. Nothing is charged until you have agreed to all three.
Is there a checkout on this site?
No. The site never takes card details. Orders are completed in WhatsApp so that a person confirms stock, sizing and shipping with you before any money moves.
Can I change or cancel an order?
Yes, any time before it is dispatched. Message us on the same WhatsApp thread and we will change the size or cancel the order outright.
Sizing
How do I pick the right size?
Tell us your usual size in the brands you already wear and we will translate it. This works better than measuring yourself, because we know how our lasts and blocks compare.
For shoes we also recommend measuring your foot at the end of the day, when it is largest.
What if the size is wrong?
Unworn pieces with tags attached can be returned within 14 days. Message us before shipping anything back so we can send the return address and a short checklist.
Dispatch and delivery
When does my order ship?
Within 48 hours, Monday to Saturday. The tracking number reaches you on WhatsApp and by email on the day it leaves.
How long does delivery take?
Seven to twelve business days to the United States, fully tracked, from our atelier.
Are duties and import taxes included?
The price we quote for a US address includes them. You should not receive a separate bill from the courier.
Do you ship outside the United States?
Ask before ordering. We quote destination by destination because duties vary, and we would rather tell you the real landed price than surprise you at the door.
Returns and repairs
What is the return window?
Fourteen days from delivery, on pieces that are unworn and still carry their tags. Return postage is on you unless the piece arrived faulty or we sent the wrong thing.
Do you repair pieces you made?
Yes, for as long as we make them, and at cost rather than at a profit. Send photographs and a sentence about what happened and we will quote the repair.
Leather soles can be replaced, stitches can be re-run, watch movements can be serviced.
Something arrived damaged.
Send us photographs within seven days of delivery and we will repair or replace it at our cost, including the postage both ways.
The pieces themselves
Is any of it branded?
No. There are no third-party marks, logos or monograms anywhere on our pieces, and we do not sell or represent other companies' branded goods. The only names on the product are ours.
Still stuck? Message us on WhatsApp — the number is in the bag panel — or use the contact form. Shipping terms are set out in full under shipping & returns.
